Shipping Policy

Thank you for visiting and shopping at johnpalmerpayne.com. The following are the terms and conditions that constitute our Shipping Policy.

1. Production & Processing Time

Because all of our products are custom-printed and made to order, items are not sitting in a warehouse ready to ship.

• Processing Time: Standard production time takes 2–7 business days before an item ships.

• Production times may vary depending on the specific product, order volume, and time of year (such as holiday seasons).

• Orders are not processed or shipped on weekends or holidays.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend entirely on your location and the specific Printify print provider network used for your item.

Shipping MethodEstimated Delivery Time (After Production)Geographic Availability

Standard Shipping3–6 business daysUnited States

International Shipping10–30 business daysRest of the World

Note: Delivery delays can occasionally occur due to customs processing or carrier delays outside of our control.

3. Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active within 24–48 hours.

If your order contains multiple different items (e.g., a mug and a t-shirt), they may be fulfilled by different Printify printing partners. In this case, your items may arrive in separate packages and at slightly different times. You will receive separate tracking numbers for each package.

4. Customs, Duties, and Taxes

johnpalmerpayne.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages and Issues

If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery so we can make it right.

Because we use print-on-demand, we will gladly arrange a free replacement or a refund if the product is faulty. To help us process this quickly, please email us at info@rainbowflamingomarketing.com with:

1. Your order number

2. A clear photograph of the damaged or defective item

6. Incorrect Address / Undeliverable Packages

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the buyer. If a package is returned to our print partner due to an incorrect address, you may be responsible for the additional shipping costs to have it resent.

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Return & Refund Policy

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Thank you for shopping at johnpalmerpayne.com.

Because our products are print-on-demand and custom-made uniquely for you upon order, we do not keep inventory. Therefore, we cannot accept returns or exchanges if you change your mind, order the wrong size, or provide an incorrect shipping address. However, we want you to love your purchase! We stand by the quality of our products and will gladly replace or refund any items that arrive damaged or defective.

1. Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or is the wrong item entirely, please let us know right away.

• Timeframe: You must report the issue within 14 days of the product being delivered.

• What to do: Do not mail the item back. Instead, email us at info@rainbowflamingomarketing.com with:

  1. Your order number

  2. A clear photograph showing the damage, print error, or defect.

• Resolution: Once verified, we will arrange a free replacement order or issue a full refund to your original payment method.

2. Sizing and Exchanges

Please consult our sizing charts (available on each product page) carefully before placing your order. Because each item is custom-made to order, we cannot offer exchanges or refunds for incorrect size selection. ### 3. Order Cancellations or Modifications

If you need to change or cancel your order, please contact us immediately at info@rainbowflamingomarketing.com

Once an order has been sent to production with our printing partners (usually within a few hours of placement), it can no longer be edited, changed, or canceled.

4. Lost in Transit / Unsuccessful Delivery

If your order is lost in transit or tracking shows it has stalled for an unreasonable amount of time, please contact us.

• If the carrier loses the package, we will issue a replacement.

• If the package is undeliverable or returned to sender due to an incorrect address provided by the customer, you will be responsible for the cost of re-shipping the item.

Questions?

If you have any questions about the shipping or delivery of your order, please reach out to us at:

• Email: info@rainbowflamingomarketing.com

• Contact Form: https://johnpalmerpayne.com/contact/​